APPSInvent Inc, is now officially Salesforce Consulting Partner. Thanks to all our customers across the globe to show faith on us and giving opportunities to work with them as a consulting role. We have been working for various kinds of industries and delivering quality solutions. Our team is always updated with latest technology from time to time. APPSinvent team is constantly in learning mode and always ready for challenge.
Our team has been working on Salesforce platform since more than 12 years. Customizing Salesforce applications, building custom applications from scratch, integrating Salesforce with other third party applications is our day-to-day work. Team here follows the business process which is used by the business it self. We deliver projects with highest quality and with affordable pricing structure.
If you have any questions about Salesforce or have a Salesforce project for us, please connect using the contact form or send an email to firstname.lastname@example.org and our team will be connecting as soon as possible.
The Appsinvent we thrive to deliver our customers the best possible solutions for the given challenges. Use cases are presented from time to time on our website to show case what our team is capable of or what we already have delivered to other customers.
This use case is about Community implementation.
One of our financial client wanted to share some support data with their customers. So, that end users can see their information and connect with other users as well. There can be few other ways to do it, but our recommendation based on various deciding factor was Salesforce Customer Community. One of the main deciding factor was time to implement this. Let’s see how the team worked on this.
Salesforce community is a very versatile and can be implemented quicker than other technologies. We do not have to test the usual features, as it’s used and tested by various larger organizations over the period of many years.
So team built the lightning components to support the needed featured in community and configured the Customer Community users to be able to login to the portal and have the below features :
Login to see all their current and previous Cases/Issues/Incidents
Connect with other users in the community
Ask their queries in the community to get answer from other users across the country
Download their engagement details
Follow users and interact with them
If you have similar project you want to execute or need some information/help, please connect to us using the contact form and our team will be on it as soon as possible.
The Appsinvent team has successfully implemented a solution which is very interesting and a bit complex. We at Appsinvent are always up for challenges, as that’s what keeps us growing. The more and more complex problems we will solve the more and more the team will grow and will be able to help our customers. So we are always looking for some tricky problems from our customers. If you have something interesting, please contact us, and we are sure to help you out in some ways.
Here the requirement was to store a conversation between their agent and customer in Text format. It’s easier to look at a text sometime, than hearing out the audio file.
Our team did a research about it and finally took help of Watson API from IBM. IBM Watson voice API was used for this using bluemix platform. The recorded conversation as a audio file was sent to Watson for recognition. Watson processed the file and sent the text back to the caller. The response was sent in JSON format and the team parsed the JSON to store the text in Salesforce records.
Watson Speech to Text API recognises multiple voices as well and can return the text based on the users. So that we can identify who said what. The API’s are growing and solving complex problems and making life more easy.
If you have similar requirement, please connect with our team and we should be able to provide solutions to you.